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Scheduler – MidlandDilate_manager2020-10-01T15:46:49+08:00
About UsSt Jude’s has been one of the more innovative and leading service providers for people with disability and psychosocial needs in Western Australia since 1982. In recent times, our organisation has been experiencing significant growth as a direct result of the quality of the services we provide. Our significant experience in service delivery is reflected through 39 years of providing quality services and maintaining the highest of standards for our clients. About the RoleThe role of Scheduler is to be responsible for the coordination of staff, vehicles and delivery of support to clients through effective rostering within our scheduling system (MYP). The role keeps ideal service delivery in mind at all times, looking to ensure that our clients are taken care of as effectively as possible. The role is accountable for building regular staff rosters and for putting out day-to-day spot fires caused by unplanned absences or cancellations. The role works closely with both our staff and our clients, maintaining a customer service approach and seeking to keep all involved as well-informed as possible.Key focuses for the role include:Ensuring rosters are regularly reviewed to meet key service indicators.Minimising travel time to increase the optimisation of direct client time.Attending to day-to-day rescheduling and covering of unplanned absences.Ensuring the appropriate compatibility of staff with clients. This role is located at our office in Midland. This role is being hired on a permanent full time basis and works from 8-4, Monday-Friday. Skills & Experience Our ideal candidate will have a keen eye for details and gets a thrill out of problem solving within their work. They will have excellent time management, planning and organisational abilities. They will also be a proficient communicator who enjoys developing working relationships with their key stakeholders. They will take pride in being genuinely customer service focused, represented by a friendly and positive phone manner. Key desirables include the below:Previous experience working within scheduling or rostering for a complex service delivery business, ideally within healthcare, is highly desirable. An understanding of rostering principles is desirable, but not essential. An understanding of the NDIS framework and its applications is desirable, but not essential. A high level of competency using computer systems and software. Ability to manage competing deadlines and priorities. Culture & BenefitsThis role represents the opportunity to join a leading organisation within the strong Disability sector during a period of growth. You will be well supported by your management, work within a closely connected team at the Rockingham office and there is significant potential for career growth within this role, organisation and sector. If the above opportunity is one that excites and encourages you, please go ahead and click 'Apply for this job'. We will be in touch to discuss your application soon.