Frequently asked questions
St Jude’s offers a variety of private and shared rooms designed for comfort and safety. Couples can share a room or have adjoining rooms, depending on availability and preference. Rooms can also be personalised to create a homely atmosphere.
Yes, clients are encouraged to bring personal items such as photos, small furniture, and decorations. Personalising the space helps create a familiar and comfortable living environment for each client.
Meals are prepared by professional chefs and nutritionists, focusing on both nutrition and taste. Special dietary requirements, including medical, cultural, and religious preferences, are fully accommodated. Clients can enjoy communal dining to encourage social interaction, but those who prefer privacy or require assistance may have meals delivered to their rooms.
Special occasions such as birthdays, holidays, and cultural events are celebrated with themed meals, decorations, and group activities. Family members are warmly invited to participate in these celebrations to foster a sense of community.
Yes, St Jude’s offers tours of the facility for prospective clients and their families. These tours provide an opportunity to meet staff, view the accommodation, and ask any questions before making a decision.
Pets may be accommodated on a case-by-case basis, depending on the client’s needs and the pet’s specific requirements. St Jude’s evaluates each request individually to ensure it aligns with the facility’s environment.
Client safety is a top priority at St Jude’s, with secure entry points, 24/7 staff availability, emergency call systems in all rooms, and regular safety checks. The facility promotes independence while maintaining a safe living environment.
Clients can choose between a Refundable Accommodation Deposit (RAD), which is a lump sum payment, or a Daily Accommodation Payment (DAP), which is paid periodically. A combination of both options is also available. Concessional rooms are available for fully supported clients.
In addition to the RAD or DAP, clients pay a basic daily fee for everyday services like meals, laundry, and cleaning. Some clients may also need to pay a means-tested care fee based on their income and assets.
Yes, government subsidies are available for eligible clients, determined by an income and assets assessment.
Care plans are created in consultation with clients, their families, and healthcare professionals. These plans are tailored to individual needs and preferences and are reviewed regularly to ensure they remain relevant.
Yes, couples can be accommodated at St Jude’s, either by sharing a room or having adjoining rooms, depending on their preferences and availability.
Clients can participate in a range of activities such as arts and crafts, music therapy, fitness classes, and group outings. These activities are designed to promote social interaction, mental stimulation, and physical well-being.
St Jude’s is fully accredited by the Australian Aged Care Quality and Safety Commission, ensuring the highest standards of care. Regular audits and ongoing staff training maintain the quality and safety of services.
St Jude’s offers specialised dementia care, including secure environments, personalised activities, and staff trained in dementia care. Clients with cognitive impairments receive tailored support to promote safety and well-being.
St Jude’s offers compassionate palliative care, focusing on comfort, pain management, and quality of life for clients nearing the end of life. Trained staff provide support to both clients and their families during this time, ensuring dignity and respect.
St Jude’s offers flexible visiting hours to encourage regular visits from family and friends. Maintaining strong family connections is an essential part of the care experience at St Jude’s.
Choosing the right facility involves considering specific care needs, preferences, and budget. It’s important to evaluate the facility’s accreditation, quality of care, staff-to-client ratios, available services, and overall atmosphere. Visiting the facility, speaking with staff, and learning about their approach to personalised care can assist in making an informed decision.
You can contact St Jude’s directly via phone or through the website to schedule a tour. During the tour, you’ll have the opportunity to meet staff, view the accommodation, and ask any questions to help you make an informed decision.
Contact us
If you or a loved one needs support, contact our friendly team today to find out how we can help you.