Support at Home Services

Support at home allows older adults to receive assistance with daily activities, personal care, and health-related tasks while continuing to live independently in their own homes. It provides the necessary support without the need for residential care.

Eligibility for support at home services is assessed by the Aged Care Assessment Team (ACAT), who evaluates each person’s care needs to recommend suitable services and assign a Support at Home Package level. Any Australian senior can apply for a Support at Home Package. If you require support or assistance with the application process, please contact our team.

St Jude’s support at home services cover personal care, meal preparation, transportation, medication management, domestic cleaning, gardening, social support, and allied health services like physiotherapy and nursing care.

St Jude’s creates personalised support plans based on each client’s unique health, personal preferences, and living situation. These plans are regularly reviewed and adjusted to ensure they continue to meet the client’s evolving needs.

Yes, St Jude’s regularly reviews support plans and adjusts services as required to ensure the client’s care matches their current needs and preferences.

The income-tested fee is a financial contribution that clients may need to pay, based on their income. This fee is assessed by the government and helps cover the costs of support at home, with the remainder subsidised by the Australian Government.

Yes, clients can opt to use external service providers for certain services. However, St Jude’s works to ensure the coordination of support is smooth and that any external providers meet the necessary standards.

St Jude’s ensures safety by conducting regular check-ins and employing trained staff who are equipped to handle emergencies and monitor client health at home.

Yes, St Jude’s has a 24/7 contact centre, allowing clients and their families to reach out at any time for immediate assistance or support with their care.

St Jude’s conducts thorough background checks on all staff and requires ongoing training and certification renewals. This ensures all staff are qualified, experienced, and up-to-date on the best practices for providing support at home.

Yes, St Jude’s offers support at home services for couples, allowing both individuals to receive tailored support while remaining in their home together. Support plans for couples can be coordinated to meet the needs of both individuals, ensuring they receive the appropriate level of care and support.

Support at home costs vary depending on the level of care required. Fees can include a basic daily fee, a means-tested fee (if applicable), and additional fees for extra services. Government subsidies help offset many of these costs.

Family members are encouraged to participate in care planning and are kept informed of their loved one’s care. St Jude’s offers ongoing communication to involve families in the decision-making process and ensure their requested are accommodated.

Yes, each client is assigned a support coordinator who is responsible for managing the client’s care plan, coordinating services, and maintaining communication with the family and support staff.

St Jude’s provides nursing services, medication management, chronic disease support, and access to allied health professionals like physiotherapists, occupational therapists, speech pathologists etc as part of support at home services.

St Jude’s offers specialised dementia care, with trained support staff providing safe, tailored support to ensure the client’s well-being and comfort in their home environment.

Yes, support at home can be arranged for short-term periods, such as during recovery from surgery or illness. Temporary care services can provide additional support until the client is fully recovered.

St Jude’s ensures the quality of support at home services through regular staff training, care plan reviews, and feedback from clients and families. The coordinator monitors the effectiveness of the support and makes adjustments as needed.

At St Jude’s, we understand that navigating support at home can be overwhelming. Our team are here to assist you with any questions you may have, and can be contacted by phone, email, or by submitting an enquiry form at the bottom of the webpage.

The first step is to arrange an ACAT assessment, which will determine eligibility for home care services. Once assessed, a St Jude’s representative can schedule a meeting with you to guide you and your family through the application and care planning process.