How do you navigate facing challenges while supporting a person with disability? How do you handle it, and what are the outcomes?
I think that clients can present challenges in different ways. Because NDIS includes clients present with issues of varying types and levels, this can cause significant challenges for staff at times. For me, knowing about the client’s background and how they have come to that point allows us to make the client feel safe, to understand where they are coming from, and how to better support them.
When navigating work with difficult clients safely, you need to understand and show empathy to the client and work towards better understanding where they are coming from. Unfortunately, some of our clients haven’t ever had someone who was there for them to provide support, so we have to be that person for them.
The client recovery process presents a lot of complexities. Their traumas can be helped over time with their therapy teams, and by having a support worker who is there to talk to them and help them to open up. It’s a testament to our services and everyone involved when our clients choose to take a more difficult path of working towards a better, safer life, and more longevity for themselves.